时间爱人

记一次失败网购,以及维权

重要总结(时间顺序):

【先翻下去看图可能更能理解】

背景:在给我的差评回复中提到:质疑我可能是同行,但是没有确认。但是说到多次和我联系,但是我只接到过一次电话,就是加我微信之前的两分钟。

思想:做出回应,我不说我是不是同行,但是我们要讲客观事实:

回复内容:1:你质疑我可能是同行,我完全理解,这个情况一定存在。但是你们给我回复中说给我打过电话,我没接,我躲避。这个你们可以自圆其说吗

背景:尝试和我沟通,希望我给订单追加好评,退还我所有费用。

思想:表明立场,我不会删减评论或者追评好评。

回复内容:2:你退我钱,扣除相应费用也好,退我全款也好。这个取决于你们的态度,和对我这个情况认知,以及你们利益的计算。

但是我已经在评论中说的非常明确,不可能删减评论。当然也不会追加好评。

你是厂家的客服人员,我是消费者。我们之间存在生意,但是不存在交易。

我不会为了止损几十块钱而给你追好评。同时我的损失,我们业务上的损失,远远不止这些,不然那也不叫紧急工作。

我在评论中说,我可以为所有言论负责。你们却在回复的评论中对我进行诽谤,说多次和我进行联系,说的是一些不存在的事情,你们可以对这件事情负责吗。

背景:没有回复我,我紧接着上句说的。

思想:留好证据,我也不讹诈或威胁你,你发给我什么样我给你就什么样。

回复内容:3:我也留下了我们的聊天记录,我和淘宝店客服的聊天记录,我们通话记录,商品评价以及回复,以及产品和使用过程中的所有证据。我现在的想法非常简单。

第一:用多少流量我付多少钱。

第二:保证没有磨损,出厂配件,包装,说明书,保修卡等保存完好。你把收件信息发来,我退货给你。这个时间越快越好。

第三:我现在没有时间追究更多的后续问题,但是那些记录我有保存的权利。同时我也不会以此来做任何交易。

背景:没有和我沟通好,让我把机器寄回去,给我办理退货退款。

思想:你没有公关好,受到影响,我表示遗憾,但是没办法,我只能说句表示遗憾。

回复内容:4:尽快吧,我觉得你也快下班了,地址收件人名字电话。可能会存在因为你没有和消费者协商好的情况,而受到损失。对此我表示遗憾。

背景:微信上发给我地址,让我退。

思想:要他退货地址要从旺旺上发,起法律效益以及淘宝官方的认同,避免其他纠纷。

回复内容:5:我认为这个你应该在淘宝旺旺上发给我,你觉得呢。

背景:让我申请无理由退货或者退运费,我没有直面回复

思想:你检查好了,再说给我退款的事,再次言明我做事我承担。

回复内容:6:收到之后,检查磨损和质量以及配件,核验费用使用情况完成,确认退款。这是我的想法,你们有更方便的解决办法也可以。

背景:退货原因我写的是质量问题,她又想要和我协商让我改成退运费,然后所有的都退给我。

思想:拒绝。

回复内容:7:我这样给你讲。

我的目的:是良好的使用

我在信号良好覆盖的常温常压地区使用过程中遇到的问题:充电起热,网速特慢,响应时间过长,网络不稳定经常掉线。包括我没遇到的问题(使用超过50g还有什么限制需要等待时间)

现在我的目的没有达到遇到的问题没有办法妥善解决浪费我时间耽误我工作造成业务上的损伤以及我个人的弥补

我发起退款,目的仅仅只在于止损,并希望你们对产品进行改善

但是我们不存在交易。我不可能为了几十块钱不去说这些事实

如果你们还没有意识到是产品质量的问题,我不认为你们可以良好改善,即使我给你好评了那又有什么长远意义呢。言尽于此

【以下多图,流量慎入】

商品:

商品:mifi随时4g路由器

品牌:zenlane/善领

购物信息:

购买平台:天猫

购买店铺:善领车品旗舰店

设备型号:mifi plus (9500毫安 现货发售) ¥429(不选套餐)

使用套餐:465GB/12个月 ¥499

合计付费:429+499-30=¥898(优惠券)

商品详情:

电信设备进网许可证编号:17-C651-172127

运营商:中国电信/中国联通

无线传输速率:150Mbps

以下为旺旺聊天记录

咨询阶段:

QQ截图20180623193452.png

付款完成后:

遇到问题:

接下来,我给了他差评,是我第一次给差评。 

淘宝评价:

QQ截图20180624195839.png

卖家客服给我打电话,说让我给她追评好评,然后退货,我不用出运费,流量使用费用全部退给我。我保存了完整的通话记录,并让她加我微信。

微信图片_20180623194110.png

微信图片_20180623194125.png

微信图片_20180623194120.png

上文大图:

微信图片_20180623195448.jpg

微信图片_20180623194129.png

微信图片_20180623194133.png

微信图片_20180623194137.png

微信图片_20180623194140.png

微信图片_20180623194144.png

经微信“协商”后。

QQ截图20180624193726.png

QQ截图20180624200858.png

其他:

服务承诺:

电脑版查看评价:

购买详情:

商品详情:

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